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Buyer protection

We are committed to ensure 100% Purchase Protection for customers by offering genuine products, secure payments and easy returns for items shopped on vismay and We provide 100% money back is the order isn’t dispatched within 3 days after promised shipment date and we also provide 100% money back if the order ist delivered in 10 days after shipment. Our goal is to encourage you to shop with confidence, so we have developed a number of policies to ensure your order arrives on time and according to the specifications that you have requested.

Vismay provides the full amount recovery feature in the following cases:
In case you have not received your order.
In case the product is damaged or corrupt.

Upon delivery of a product if you find that the wrong product has been delivered or the product has a manufacturing defect or has been damaged in transit please immediately send us an email on . Within 24 hours of delivery of the product with the following details.

Order Number
Name of the product received
Date of delivery of the product
Nature of damage / defect
Color photographs of the product that clearly indicate and illustrate the damage/defect

Subject to receipt of the above information within the specified period, vismay may replace the product to your satisfaction.

If we are unable to replace a product due to non-availability of the product, you can select other one product worth your previous purchase amount or the amount paid will be refunded to you. 

The product must be sent using a track-able shipping method (e.g. FedEx etc.) and should reach our specified address within 20 business days from the original date that the product was delivered to you. Once shipped, do send an email to or call our customer care at +91-9947533700 with your order details and the tracking ID of the returned shipment.

Once we have received the product and inspected its condition to our satisfaction, our team will contact you.